Mental Health Dashboard for Healthcare Providers
Tools
Figma | Adobe Illustrator | Miro
My role
User research | Insight extraction | Concept design | User flow mapping | Territory map design | Mockups and Prototyping
​
All Ears is a privacy-first mental health support platform designed specifically for healthcare professionals, providing immediate access to personalized self-care tools, AI-powered support, and specialized therapy services as an employee benefit.
We were prompted to design an experience that supports and uplifts the dignity of a specific group of people. That's how AllEars came to life. It is a mental health support service created especially for healthcare professionals.
The idea was simple: make it easier for healthcare providers to access mental health resources, manage stress, reach out for professional help, and connect with the community, all within their workplace. The goal wasn't just personal well-being, but also to support the overall quality of care they're able to provide.
We spoke to Andy, an intern at Mass General. Andy and his friends deal with constant pressure, long hours, and tough emotional situations. It’s easy for their own sense of worth to get lost in the daily grind. To understand their situation better, we laid out everything we knew about the situation - who is affected the most? When do they struggle? How do they manage their stress? What support do they have right now? What are they missing?
Physician Burnout
Mental Health Access Gap
Peak Crisis
62.8%
of physicians reported at least one symptom of burnout during the 2021 pandemic peak - the highest rate ever recorded
Unmet Needs
18%
of healthcare workers needed mental health services but couldn't access them due to time constraints, stigma, or cost barriers
Workforce Impact
50%
of healthcare workers reported considering leaving their field due to pandemic-related mental health burden
The existing resources were not enough
While there were multiple resources available for Andy to use, deadlines, expectations, schedules, and situations often stopped him from accessing these tools freely. More than that, the norm was to just keep going! No matter how tired or burnt out they were, seeking help just didn't feel like an option.
​
Andy wasn't alone in this. His voice echoed through multiple other conversations we had, where doctors brushed off seeking help as an unimportant concept. This insight shaped one of our core goals: to make support feel easy, immediate, and acceptable even in the middle of a busy shift.
An ungodly amount of sticky notes, drawing papers, and brainstorming sessions later, we designed our first iteration - a Wellness Station.
Individual tablets stationed at various locations throughout hospitals, where doctors could access our mental health app.
While the app solved a lot of our problems, it failed to address one important thing - the dignity of the doctors.
We made our first iteration!
Why it failed
-
No privacy - stations in public hallways made users feel exposed
-
Visible to supervisors - fear of judgment and adverse actions makes it harder to engage honestly
-
Stigma amplified - using the station would publicly label users as "struggling"
-
Rushed experience - anxiety about being watched prevented full engagement
-
Dignity compromised - couldn't be vulnerable in open hospital spaces
Dignity? How?
Dignity is the intrinsic sense of self-worth that every human deserves. It’s shaped by values like autonomy, respect, privacy, pride, and confidence. By placing static wellness stations around the hospital, we weren't helping anyone.
​Andy and his friends needed a solution that would empower them; give them the freedom to access it in the comfort of their privacy, the ability to be vulnerable while using a digital tool. They couldn't get that in the hallways, or reception desks where they could be under the scrutiny of their advisors and supervisors!
Okay, now what?
After many more rounds of brainstorming and ideation, we realized that designing for high-pressure environments means meeting people where they are, quietly, respectfully, and with care. That's how then designed a web-based dashboard that could be easily integrated with Workday, or other staff portals.
Easily accessible through Workday or internal hospital portals, All Ears serves as a one-stop hub for mental health resources and support.
An urgent hotline gives the user 24/7 access to a reliable, vetted therapist through the app
Mood check-in helps users reflect and build emotional awareness.
Users can add notes and choose to share them with their therapist, enabling more holistic, informed support.
A personalized collection of healing exercises designed to support users in practicing relaxation techniques and fostering overall well-being by themselves.
Offers multiple ways to connect with support, from booking therapy to accessing peer conversations and urgent help.​
Visualizes emotional trends, tracks therapy feedback, and monitors self-care activity duration to provide comprehensive insights that support sustained long-term healing.
Fosters safe, peer-based support through discussion threads, shared experiences, and uplifting interactions. Also, a place to socialize and wind down.
How did we help?
A few healthcare professionals who saw the project said it was nice to see something designed specifically for their world, and one person mentioned, “I wish I had this during my residency.” That really stuck with me. More than 50% of our users felt the same way. One person said [this dashboard] would help normalize seeking mental health support in the doctor-community, and that is one step towards improving people's lives!
I love hearing from other designers. So if you have any feedback for me, I'd love to chat with you!